shipping & returns
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Shipping Information
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We offer Pan-India delivery through trusted courier partners.
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Orders are processed within 1–3 business days.
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Estimated delivery time is 3–7 business days, depending on your location.
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Tracking information will be shared via email or WhatsApp once your order is dispatched.
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In case of any delays due to unforeseen issues (weather, courier, holidays), we will keep you informed.
2. Cash on Delivery (COD)
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COD is available on select pin codes across India.
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Please ensure someone is available to accept the parcel and complete payment at the time of delivery.
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Repeated refusal of COD parcels may result in COD being disabled for future orders.
3. Returns & Exchanges
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Conditions: Jewelry must be unworn, in original packaging, and accompanied by proof of purchase.
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Replacements will only be provided if:
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The product is damaged during shipping
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You receive an incorrect item
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To request a replacement:
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Contact us within 48 hours of delivery.
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Include unboxing photos and your order details for verification.
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Refund Timeline: Approved refunds will be processed and credited to your account within 5–7 business days.
4. Contact Support
For assistance or questions:
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Email: orza.business@gmail.com